shipping policy


Main shipping methods

Standard Shipping

Delivery time is between 7 - 18 business days to all major destinations, flat rate shipping costs a bit longer than standard shipping and expedited shipping. Please note, delivery time cannot be guaranteed due to customs.

Expedited shipping

Delivery time is between 3 - 7 business days to all major destinations, the fastest shipping method worldwide. Different items have different shipping costs, if you need the items urgently, we suggest you choose the expedited shipping.


Shipping instructions & Self Shipping Method

Homegenuine offers taxes, discounts and promotions. All orders placed during non-business hours are processed in the order in which they are received. Please note that during the holiday season, there will be a large number of orders, therefore, time will be delayed for receiving the order. In order to shorten the shipping time, you can choose expedited shipping. In stock processing time is 1-2 business days, pre-sale processing time is 7 business days.

Homegenuine.com does not accept FPO or APO. In case of force majeure (natural disaster, Legal Issues, delivered but customer didn't pick up it due to he/ she wasn't at home, etc., address error), the time to receive the order may be extended. You can contact us at support@homegenuine.com for more information.

Some orders may take additional time to process depending on the time it takes to obtain credit card authorization from your credit card provider. All Second Day and Next Day orders will ship the same business day. Business days do not include Saturdays or Sundays.

Please note: It is up to the carrier to determine if a package will be delivered if the recipient is not available at the time of delivery.

The P.O. box address requires 10-20 business days of shipping time. Other addresses are recommended.

TaxPre-Orders & in stock

By placing an order for a pre-sale item, your credit card will be charged today to ensure that the style is reserved for you. Shipping dates are estimated: your pre-sale item may ship sooner or (in very few cases) later than the date indicated on the product page. Should any delays arise, you will be contacted regarding the change in shipping date.

For orders containing both in-stock items and pre-sale items which will take more than 2 business days to ship. If in-stock items were purchased on your order, the entire order will be held, and all items shipped together, to avoid any additional shipping fees and duties/ taxes/ fees that will be owed through customs. Once the pre-order item(s) are available, you will receive a shipping confirmation for the entire order.

Cancellations & Adjustments

We can't wait to let you receive your order and get started on it right away!

Therefore, if you adjust your address or cancel your order, you will be responsible for shipping and related handling fees.

Customs & Import

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties in most countries, therefore, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes. The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country. Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order. If you have to pay import taxes and/ or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods. Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions. 

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